Astoria ♡

Upon Delivery

Inspect the Packaging:

• Check the packaging for any visible damage. If the packaging is severely damaged, take photos and note this on the delivery receipt.

Unpacking the Rug:

• Carefully open the packaging to avoid damaging the rug.
• Lay the rug flat in an open space to inspect it.

Initial Inspection:

• Look for any signs of damage, such as tears, stains, or defects.
• Check that the rug matches the product description and specifications (size, color, pattern).

Setting Up the Rug

Unrolling the Rug:

• Rugs often come rolled. Unroll the rug and allow it to lie flat. It may take a few hours to a few days for any curling at the edges to relax.

Cleaning:

• Some rugs might have a manufacturing or shipping smell. Letting the rug air out for a while can help.
• Vacuum the rug to remove any loose fibers or dust from the packaging.

Positioning:

• Place the rug in the desired location. If the rug has been rolled tightly, you might need to weigh down the edges temporarily to help it lay flat.

General Care Tips for All Rugs

1. Regular Vacuuming:
2. Spot Cleaning:
3. Rotation:
4. Sun Protection:
5. Padding:

Care Instructions

• Vacuuming: Use a low-power vacuum without a beater bar.
• Spot Cleaning: Blot with water and a wool-safe detergent. Avoid harsh chemicals.
• Professional Cleaning: Have wool rugs professionally cleaned every 12-18 months.

Deep Cleaning and Professional Care

1. Frequency: Depending on traffic, deep clean rugs every 12-18 months.
2. Professional Services: For valuable, delicate, or large rugs, professional cleaning is recommended. Choose a cleaner experienced with your type of rug.

Storing Rugs

• Cleaning: Clean the rug before storage to remove any dirt or pests.
• Rolling: Roll the rug with the pile facing inward.
• Protection: Wrap in breathable fabric (avoid plastic) to protect from dust and moisture.
• Storage Location: Store in a cool, dry place away from direct sunlight and moisture.

By following these care instructions, you can ensure that your rugs remain clean, vibrant, and in good condition for many years.

Ethical Labor Practices

Fair Wages:

• Workers are paid fair wages that meet or exceed the local living wage standards.
• Ensures financial stability and improved quality of life for artisans.

Safe Working Conditions:

• Workshops and factories adhere to health and safety regulations.
• Proper ventilation, lighting, and safety equipment are provided.

No Child or Forced Labor:

• Rugs are made without the use of child labor or any form of forced labor.
• Compliance with international labor laws and standards.

Sustainable Materials

Natural Fibers:

• Use of natural fibers like wool, cotton, jute, and bamboo which are renewable and biodegradable.
• Avoidance of synthetic materials that can be harmful to the environment.

Organic and Eco-Friendly Dyes:

• Use of natural or low-impact dyes that do not contain harmful chemicals.
• Reduction of water pollution and health risks for workers and consumers.

Recycled Materials:

• Incorporation of recycled fibers or repurposed textiles.
• Reduces waste and the demand for new raw materials.

Environmental Impact

Sustainable Production Processes:

• Implementation of energy-efficient manufacturing processes.
• Use of renewable energy sources where possible.

Waste Management:

• Proper disposal and recycling of waste materials.
• Minimization of waste through efficient production techniques.

Carbon Footprint Reduction:

• Efforts to reduce carbon emissions throughout the supply chain.
• Offsetting emissions through environmental initiatives like tree planting.

Community and Social Impact

Supporting Artisan Communities:

• Investment in the communities where rugs are made, providing education and healthcare.
• Ensuring sustainable livelihoods for artisans and their families.

Cultural Preservation:

• Encouraging traditional weaving techniques and cultural heritage.
• Providing a market for traditional crafts that might otherwise be lost.

Transparency and Traceability

Supply Chain Transparency:

• Clear information about where and how the rugs are made.
• Ensuring that every step of the supply chain adheres to ethical standards.

Consumer Education:

• Informing consumers about the benefits of responsibly made rugs.
• Encouraging informed purchasing decisions.

By prioritizing these aspects, responsibly made rugs contribute to a more ethical, sustainable, and equitable industry, benefiting both people and the planet.

Shipping Policies

Shipping Costs:

• Our Products are shipped for free. No Extra Shipping costs is added.

Delivery Timeframes:

• Standard shipping usually takes between 5-10 business days.
• Expedited shipping options might be available for an additional fee, reducing delivery time to 2-5 business days.

Return Policies

Return Timeframe:

• Returns are typically accepted within 30 days of purchase.

Condition of Return:

• Rugs usually need to be in new, unused condition to be eligible for a return.
• Original packaging might be required.

Refunds:

• Refunds are generally issued to the original form of payment.
• Processing refunds can take a few days to a couple of weeks after the rug is received and inspected.

Additional Considerations

Custom or Personalized Rugs: 

• These items are often non-returnable unless there is a defect or error in the order.

Damage or Defects: 

• If a rug arrives damaged or defective, we will cover the return shipping costs and provide a full refund or replacement.